Spørgsmål og reklamationer via mail og sociale medier

Sender du en mail med persondata, f.eks. navn, adresse, telefonnummer eller billeder, vurderer vi fra gang til gang, om vi har behov for at gemme mailen til senere behandling, eller om vi kan slette den, straks efter at korrespondancen er afsluttet.

Du har altid mulighed for at få indblik i, hvilke data vi har om dig, og for at få det slettet, hvis ikke vi har grund til at gemme det som historik, f.eks. i forbindelse med en reklamation. Det gør du ved at kontakte os på aegyoknit@outlook.com. 

Google Analytics

Vi indsamler og behandler typisk følgende typer af oplysninger via Google Analytics: Et unikt ID og tekniske oplysninger om din computer, tablet eller smartphone, dit IP-nummer, geografisk placering samt hvilke sider du klikker på. 

I det omfang du selv giver samtykke hertil og selv indtaster informationerne behandles desuden: Navn, telefonnummer, e-mail, adresse og betalingsoplysninger. Det vil typisk være i forbindelse med tilmelding til nyhedsbrev eller ved køb.

BETALING

Betalingskort

Betaling af produkter eller kurser via betalingskort sker via en sikker SSL-forbindelse.

PERSONDATAFORORDNINGEN

aegyoknit.com's behandling af personoplysninger lever op de til enhver tid gældende krav, herunder sikkerhedskrav, der følger af persondataforordningen (GDPR), samt tilhørende bekendtgørelser og vejledninger. Aegyoknit.com vil ikke behandle brugerens persondata, medmindre der er et legitimt behov herfor. Personoplysningerne videregives ikke til tredjeparter ud over det allerede beskrevne.

Brugeren kan få oplysning om, korrigeret eller slettet oplysninger om brugeren, der behandles hos aegyoknit.com ved at anmode om det. Dette gøres ved at sende en mail på mailadressen aegyoknit@outlook.com.

COOKIES

Vi anvender nødvendige funktions-cookies for at få hjemmesiden til at fungere. Cookies hjælper os desuden med at få overblik over dit besøg på hjemmesiden, så vi løbende kan optimere og målrette hjemmesiden, så du får en bedre oplevelse. Læs her mere om, hvilke cookies vi benytter. 

HENVENDELSER

Hvis du henvender dig til os på mail, gemmer vi dine oplysninger og indhold i mails med det formål at kunne kommunikere med dig fremadrettet og for senere at kunne dokumentere korrespondancen.

SIKKERHED

Vi har truffet tekniske og organisatoriske foranstaltninger mod, at dine oplysninger hændeligt eller ulovligt bliver slettet, offentliggjort, fortabt, forringet eller kommer til uvedkommendes kendskab, misbruges eller i øvrigt behandles i strid med lovgivningen. 

FORMÅL

Oplysningerne bruges til at identificere dig som bruger for at kunne levere de services og ydelser, du har efterspurgt, som f.eks. at fremsende et nyhedsbrev. Herudover anvender vi oplysningerne til at optimere vores services og indhold.

PERIODE FOR OPBEVARING

Oplysningerne opbevares i det tidsrum, der er tilladt i henhold til lovgivningen, og vi sletter dem, når de ikke længere er nødvendige. Perioden afhænger af karakteren af oplysningen og baggrunden for opbevaring. Det er derfor ikke muligt at angive en generel tidsramme for, hvornår informationer slettes.

VIDEREGIVELSE AF OPLYSNINGER

Data om din brug af hjemmesiden, hvilke annoncer du modtager og evt. klikker på, geografisk placering, køn og alderssegment m.v. videregives til tredjeparter, i det omfang disse oplysninger er kendt. Du kan se, hvilke tredjeparter der er tale om, i vores Cookies-politik, som også er tilgængelig på vores hjemmeside. Oplysningerne anvendes til målretning af markedsføring.

Vi benytter herudover en række tredjeparter til opbevaring og behandling af data. Disse behandler udelukkende oplysninger på vores vegne og må ikke anvende dem til egne formål.

Videregivelse af personoplysninger som navn og e-mail m.v. vil kun ske, hvis du giver samtykke til det. Vi anvender kun databehandlere i EU eller i lande, der kan give dine oplysninger tilstrækkelig beskyttelse.

INDSIGT OG KLAGER

Du har ret til at få oplyst, hvilke personoplysninger vi behandler om dig. Du kan desuden til enhver tid gøre indsigelse mod, at oplysninger anvendes. Du kan også tilbagekalde dit samtykke til, at der bliver behandlet oplysninger om dig.

Hvis de oplysninger, der behandles om dig, er forkerte, har du ret til, at de bliver rettet eller slettet. Henvendelse herom kan ske til aegyoknit@outlook.com. 

Hvis du vil klage over vores behandling af dine personoplysninger, har du også mulighed for at tage kontakt til Datatilsynet, www.datatilsynet.dk.

This Privacy Policy describes how aegyoknit.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.

Privacy policy

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with AEGYOKNIT, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [Paypal]), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

• Examples of Personal Information collected: 
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Shopify
  

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and AEGYOKNIT;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.
• 
  

Retention

When you place an order through AEGYOKNIT, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below:

aegyoknit@outlook.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the e-mail address below:

aegyoknit@outlook.com

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at aegyoknit@outlook.com or by mail using the details provided below:

Neder-Holluf-Vej 16C, 5220 Odense SOE, Danmark

Last updated: 1-3-2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]